Bring the current ticket into the conversation

get_support_ticket

The browser finds one tool on the website. The tool sends one request to the existing API.

User request

Browser tool call

get_support_ticket({
  "ticketId": "48392"
})

OpenAPI setting

{
  "operationId": "get_support_ticket",
  "description": "Get the current state of one support ticket.",
  "x-webmcp-enabled": true,
  "parameters": [
    {
      "name": "ticketId",
      "in": "path",
      "required": true,
      "schema": {
        "type": "string",
        "pattern": "^[0-9]+$"
      }
    }
  ]
}

Existing API request

GET /api/tickets/48392

Why this is a fit

This request only reads data. It uses simple values in the path or query. The website can check the current user’s access before the API returns data.

What stays out

The tool cannot change data. It does not create incidents, change inventory, update tickets, or edit metrics.

All examples